Issues

The issues represent the impact of the implementation of the project and its potential levers of added value. It is measured by the following evaluation framework:

Profitability

Future turnover Revenue Management
Customer relations/services
Loyalty/competition
Satisfaction/service level

Turnover
Product/service availability
Customisation
Value-added service
Geographical extension

Costs
Reduction of purchasing costs
Reduction of operating costs (transport, factories, warehousing, administration...)

Capital employed
WCR (working capital requirement)
Reduction of stocks and localisation
Reduction of range (standardisation)
Customer/distribution/production coordination
Purchasing conditionsbr>
Fixed assets
Reduction of fixed assets (leaseback, leasing: vehicles, plants, equipment)
Increase in utilisation rate
Increased life span (maintenance...)